Terms and Conditions

These Terms and Conditions apply when any person accesses, browses, registers on, books through, communicates with, partners with, or otherwise uses Medsta websites, WhatsApp support, forms, health camp services, provider portal, digital tools, coordination services, or any other Medsta-related service.

By using Medsta, you agree to these Terms, the Privacy Policy, and any service-specific terms, consent forms, provider agreements, booking terms, payment terms, or refund terms communicated by Medsta. If you do not agree, you should not use Medsta services.

Medsta is a Lucknow-first hyperlocal healthcare marketplace and family healthcare coordination platform. Medsta helps users and families connect with independent healthcare providers and coordinate services such as diagnostic bookings, home sample collection, doctor consultation guidance, medicine order support, report and prescription support, reminders, physiotherapy, home healthcare, elderly care, chronic care, preventive checkups, and health camp registrations.

Medsta is a coordination and facilitation layer. Unless specifically stated through a legally authorized entity, Medsta is not itself a hospital, clinic, diagnostic laboratory, pharmacy, doctor, nurse, physiotherapist, ambulance provider, medical practitioner, or emergency medical service provider.

Medsta is not a substitute for professional medical advice, diagnosis, treatment, emergency care, or consultation with a qualified healthcare professional. Healthcare decisions should be made only after consulting qualified medical professionals.

Medsta does not independently diagnose, prescribe, treat, collect samples, dispense medicines, interpret reports, perform medical procedures, or make clinical decisions. The relevant provider is responsible for the healthcare service delivered to the user.

Medsta should not be used for medical emergencies. In case of serious symptoms, life-threatening conditions, accident, severe pain, breathing difficulty, chest pain, stroke symptoms, uncontrolled bleeding, unconsciousness, severe allergic reaction, pregnancy emergency, mental health crisis, or any urgent medical condition, users should immediately contact emergency medical services, visit the nearest hospital, call an ambulance service, or contact a qualified doctor directly.

All providers listed, connected, referred, or coordinated through Medsta are independent third-party providers unless expressly stated otherwise in writing. Providers are solely responsible for their healthcare services, licenses, staff, professional conduct, clinical decisions, reports, prescriptions, medicines, treatment quality, regulatory compliance, invoices, and patient outcomes.

Users are responsible for their own healthcare decisions and for the information they share through Medsta.

• Provide accurate patient, family member, address, contact, prescription, report, symptom, allergy, medical history, and payment information.
• Confirm that they have authority or consent to share information for another patient, child, elderly relative, or family member.
• Verify medicine names, strength, dosage, quantity, expiry, packaging, bills, report details, appointment details, and provider instructions before relying on them.
• Consult qualified healthcare professionals for diagnosis, treatment, medicine use, report interpretation, and emergency care.
• Use Medsta only for lawful purposes and avoid fraudulent bookings, fake documents, abusive conduct, unauthorized data sharing, or misuse of offers.

Medsta may coordinate or facilitate different service categories, subject to availability and provider participation.

• Diagnostic booking and home sample collection through diagnostic providers.
• Medicine order support through pharmacy partners.
• Doctor consultation guidance, clinic appointments, OPD coordination, or teleconsultation support where available.
• Physiotherapy, home healthcare, nursing, attendant, or caregiver coordination where available.
• Health camp registration, preventive screening, awareness programs, and community health activities.
• Reports, prescriptions, reminders, follow-up support, medicine refill support, and recurring care coordination.

Bookings are subject to provider availability, staff availability, slots, service area, user location, prescription requirements, payment confirmation, operational feasibility, weather, traffic, technical issues, and other practical constraints. A booking is confirmed only when Medsta or the provider communicates confirmation. Medsta or the provider may cancel, reject, reschedule, or modify a booking for reasonable operational, safety, payment, service-area, provider, or compliance reasons.

Prices may include provider charges, Medsta service charges, convenience fees, collection charges, delivery charges, platform fees, taxes, discounts, or offers depending on the service. Prices may vary by provider, location, service type, urgency, availability, package, offer, prescription requirement, and partner pricing changes. Payment may be collected by Medsta, a provider, payment gateway, pharmacy, lab, clinic, hospital, or third-party payment partner. Invoices, bills, prescriptions, reports, or receipts may be issued by the relevant provider or by Medsta depending on the service model.

Cancellation and refund eligibility depends on the service type, provider policy, payment status, cancellation timing, whether the service has started, whether medicines have been billed, packed, dispatched, or delivered, whether a sample has been collected, whether a consultation or session has occurred, and whether the provider approves the refund. Approved refunds may be processed to the original payment method or another suitable method. Bank, UPI, payment gateway, provider, or settlement delays may affect timelines. Convenience fees, platform fees, home collection charges, delivery charges, payment gateway charges, or administrative charges may be non-refundable unless Medsta decides otherwise or applicable law requires otherwise.

Users may share prescriptions, reports, discharge summaries, medical history, or other documents for coordination purposes. Users are responsible for ensuring that documents are accurate, clear, valid, updated, and lawfully shared. Medsta may share relevant documents with providers to coordinate requested services, but Medsta does not independently verify the medical correctness of prescriptions, reports, or documents.

Prescription medicines may require a valid prescription, and pharmacies may refuse to dispense medicines without one. Medicine availability, pricing, discount, brand, batch, delivery timing, and substitutions are subject to pharmacy and legal requirements. Users should consult a doctor or pharmacist before consuming medicines and should not self-medicate based only on general information. The pharmacy or prescribing doctor is responsible for medicine-related professional duties.

Diagnostic providers are responsible for sample collection, sample handling, testing, quality control, report generation, report delivery, lab staff conduct, and license compliance. Users are responsible for following test preparation instructions such as fasting, timing, or medication guidance. Users should consult a doctor for report interpretation.

Doctors, clinics, hospitals, and qualified professionals are responsible for consultation, diagnosis, prescriptions, treatment plans, referrals, and follow-up advice. Teleconsultation, where available, must be provided by qualified professionals in compliance with applicable law.

Health camps may include screenings, awareness sessions, doctor interactions, diagnostic support, or preventive healthcare activities. Camp screenings are not a substitute for full medical diagnosis or treatment. Photos or videos may be taken at camps for documentation, marketing, or reporting only with appropriate consent where required.

Users and providers are responsible for keeping login credentials secure, preventing unauthorized access, keeping information updated, and informing Medsta of suspected misuse. Medsta may suspend, restrict, block, delist, or terminate access if misuse, fraud, non-payment, false information, abuse, policy violation, license issue, patient safety concern, data misuse, service quality concern, or legal risk is suspected.

Providers must maintain valid licenses, registrations, permissions, qualifications, staff training, service information, pricing, banking information, and compliance records required for their services. Providers must protect patient data, use it only for the requested service, issue invoices or medical documents where required, handle complaints professionally, and indemnify Medsta for provider-side misconduct, negligence, regulatory violations, patient data misuse, pricing disputes, or service failures.

Users and providers may submit reviews, ratings, testimonials, complaints, documents, images, logos, offers, descriptions, reports, prescriptions, or other content. The submitting party confirms that it has the right to share the content, that the content is accurate to the best of its knowledge, and that it does not violate law or third-party rights. Medsta may moderate, edit, reject, summarize, display, or remove feedback or listing content where appropriate.

Medsta names, logos, designs, website content, service flows, software, dashboards, documents, templates, trademarks, taglines, and brand materials are owned by or licensed to Medsta. Users and providers may not copy, reproduce, modify, distribute, publish, sell, misuse, or commercially exploit Medsta intellectual property without written permission.

Use of Medsta is also governed by the Privacy Policy. By using Medsta, users and providers agree that Medsta may contact them through WhatsApp, phone calls, SMS, email, website notifications, provider dashboard, social media messages, field staff communication, or other channels for service coordination, payment updates, reminders, offers, feedback, complaint resolution, provider onboarding, settlements, legal notices, and policy updates. Users may opt out of promotional communication, but service-related communication may continue where necessary.

Medsta may use or link to third-party services such as payment gateways, UPI apps, WhatsApp, Google Forms, Google Maps, CRM tools, provider websites, lab portals, hospital systems, pharmacy systems, social media platforms, analytics tools, cloud hosting providers, or communication vendors. Medsta is not responsible for independent third-party platforms, policies, security, downtime, payment failures, or data practices. Medsta services may also be affected by internet failure, server downtime, software bugs, cyber incidents, payment gateway issues, provider system failures, weather, traffic, power failure, maintenance, force majeure events, or human error.

To the maximum extent permitted by law, Medsta is not liable for healthcare mishaps, medical negligence, wrong treatment, wrong diagnosis, wrong prescription, wrong medicine, wrong report, provider misconduct, delayed service, cancelled service, missed appointment, missed reminder, payment issue, emergency delay, data submitted by users or providers, or third-party platform issues. Medsta provides coordination services on an as-is and as-available basis and does not guarantee provider quality, medical outcome, uninterrupted access, treatment success, report accuracy, medicine quality, emergency support, or user satisfaction. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

Users may raise service issues through the Help and Support area or by contacting Medsta. Medsta may help forward or escalate complaints to providers, review refund requests, collect evidence, or coordinate communication. This assistance does not make Medsta liable for provider healthcare services. For unresolved complaints, legal notices, privacy requests, provider disputes, user disputes, or grievance redressal, contact the Medsta grievance contact.

• Grievance contact: Prakhar Sinha
• Email: grievance@medsta.in
• Support: support@medsta.in
• Phone: +91 83540 70437
• Address: Babu Banarasi Das University Incubation Cell, Lucknow, Uttar Pradesh, India

These Terms are governed by the laws of India. Subject to applicable law, courts and competent forums in Lucknow, Uttar Pradesh, India shall have jurisdiction over disputes arising from or related to these Terms or Medsta services. Where consumer law provides a mandatory forum or right, such mandatory right is not restricted by these Terms. Medsta may update these Terms from time to time by posting the revised Terms with an updated date. Continued use of Medsta after updates means you accept the updated Terms unless separate consent is required by law.

For questions about these Terms, contact Medsta through the following channels.

• Website: medsta.in
• Phone: +91 83540 70437
• Care: care@medsta.in
• Support: support@medsta.in
• Address: Babu Banarasi Das University Incubation Cell, Lucknow, Uttar Pradesh, India